GABRIEL EMOCHE EMMANUEL
Airline Account Manager
Abuja, NG.About
Results-driven financial services professional with extensive experience in client relationship management, sales, and complex financial solutions, now targeting an Account Manager role within the airline industry. Proven ability to acquire and advise high-value clients, manage regulatory compliance, and drive revenue growth through strategic prospecting and tailored service delivery. Eager to leverage strong analytical, negotiation, and client onboarding expertise, including proficiency in ticketing systems, to optimize client portfolios and enhance customer satisfaction in a dynamic airline environment.
Work
ASO Savings and Loans PLC
|Relationship Officer
Abuja, Nigeria
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Summary
Currently managing a diverse client portfolio, advising on complex mortgage and property-backed lending solutions while ensuring strict regulatory compliance and driving asset creation.
Highlights
Advise clients on intricate mortgage financing and property-backed lending solutions, ensuring strict adherence to evolving regulatory frameworks and maximizing client satisfaction.
Streamline application and onboarding processes for new clients, meticulously ensuring KYC, AML, and documentation compliance to mitigate risk and enhance operational efficiency.
Cultivate and deepen relationships with existing and prospective clients, successfully expanding the deposit base and driving significant asset creation through strategic engagement.
Conduct comprehensive client needs assessments to recommend and implement tailored banking and mortgage solutions, consistently meeting diverse financial objectives.
Maintain meticulous records of all client interactions and promptly escalate complex issues, achieving timely resolution and preserving high levels of client trust and satisfaction.
Trident Microfinance Bank
|Relationship Officer
Abuja, Nigeria
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Summary
Acquired and managed SME, individual, and corporate clients, performing comprehensive financial analyses to structure loans and implement risk mitigation strategies.
Highlights
Acquired a portfolio of SME, individual, and corporate clients through targeted prospecting and strategic relationship building, significantly expanding the bank's market reach.
Performed thorough preliminary business verification, income assessment, and repayment capacity analyses, providing critical data to support sound loan decisions and minimize risk.
Developed and recommended optimized loan structures, consistently prioritizing risk mitigation and maintaining high portfolio quality across all client segments.
Successfully onboarded new clients across various digital channels and reactivated dormant accounts, enhancing client engagement and expanding active customer base.
Implemented proactive early warning and recovery strategies, effectively reducing delinquency exposure and safeguarding the bank's financial assets.
Cross-sold a diverse range of savings, current, and credit products, maximizing client wallet share and contributing to overall revenue growth.
Wema Bank PLC
|Marketing Associate
Abuja, Nigeria
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Summary
Drove acquisition of retail, SME, and corporate customers, conducting financial needs analyses, evaluating creditworthiness, and ensuring seamless onboarding.
Highlights
Drove significant acquisition of retail, SME, and corporate customers within assigned markets, consistently exceeding growth targets and expanding the bank's client base.
Conducted in-depth financial needs analyses for clients, recommending appropriate banking and lending solutions that aligned with their strategic objectives.
Evaluated client creditworthiness through rigorous analysis of financial statements, collateral documentation, and cashflow patterns, ensuring sound lending practices.
Mobilized substantial deposits and actively supported liability growth targets, contributing directly to the bank's financial stability and expansion.
Collaborated cross-functionally with credit and operations units to design and implement seamless customer onboarding processes, enhancing efficiency and client experience.
Provided comprehensive after-sales relationship support, significantly improving customer retention rates and fostering long-term client satisfaction.
23 BDE Finance Corps, Nigerian Army
|Finance Clerk (NYSC)
Abuja, Nigeria
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Summary
Managed financial records, prepared documentation for audits, and ensured compliance with financial procedures within a military finance corps.
Highlights
Supported accurate reconciliation of financial records and maintained meticulous bookkeeping, ensuring data integrity for financial reporting.
Handled critical financial documentation, including precise filing and comprehensive audit preparation, contributing to successful compliance reviews.
Liaised effectively between various units to ensure strict adherence to financial procedures and regulatory guidelines, minimizing discrepancies.
Education
Gombe State University
B.Sc.
Business Administration
Grade: Second Class Upper Division
Languages
English
Hausa
Certificates
Sales Influence and Negotiation
Anti- Money laundry
Emotional Intelligence
Artificial Intelligence Career Essentials (ALX)
Customer Experience Management
Independent Travel Manager
Issued By
Dreamport
Skills
Client Relationship Management
Private and Retail Client Relationship Management, Customer Experience Management, Account Management, Stakeholder Engagement, Client Acquisition, Retention.
Financial Analysis & Risk Management
Customer Due Diligence and KYC, Credit and Financial Analysis, Risk Assessment, Loan Structuring, Portfolio Monitoring, AML Compliance, Regulatory Frameworks.
Sales & Business Development
Prospect Qualification and Conversion, Strategic Research and Client Profiling, Sales Target Achievement, Product Promotion, Cross-selling, Negotiation and Persuasive Communication, Business Development.
Operational & Technical Proficiency
CRM Documentation, CRM Systems, Microsoft Office Suite, Documentation Compliance, Digital Onboarding, Process Optimization, Ticketing Systems, Airline Ticketing.
Analytical & Problem-Solving
Research and Analytical Reasoning, Client Needs Assessment, Issue Resolution, Strategic Planning, Data Analysis.